Reikartz Sky Almaty
Eylül 2023
2
Very Unhappy with the staff not at all foreigner friendly. Only meant for people who can understand and talk in their language. Reception Staff thou helpful the reservation staff has flaw. Inspite of booking in three weeks in advance and emailing repeatedly, no reply is received. And Inspite of requesting we are not happy with the room post arrival they couldn't change. As they were all booked, I repeatedly stated that room view on 12th floor has direct sight of a corporate and it would be really appreciated if changes could be made as we were on our honeymoon. They were helpless some ex employee from reservations whose email id is available on Agoda (site from which we had booked) had left and they were not aware about my request. On the 12th Floor city, 1st day itself When we opened window people from opposite building office could literally see through. The wifi doesn't work we have to go and stand near the gate to have full network. The tea pot stopped working immediately upon using during same day. Had to wait till next week second half to get it fixed. I did so much research and although the reception staff were very helpful but the hotel needs to fix reservations staff Inspite of booking superior room it felt we are staying in below average occupancy. Sorry but I'm extremely unhappy.. the location is excellent, the rooms are average the service needs serious training.