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makes a customer success team an 11/10? 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Mark Higginson, EVP, Customer Success at SixFifty...","preview":{"posterSrc":"//avatars.mds.yandex.net/get-vthumb/1018123/811ddc2ef93e362aa66e100dc7073fbe/564x318_1"},"target":"_self","position":"8","reqid":"1769491777515676-8964741095807494169-balancer-l7leveler-kubr-yp-sas-115-BAL","summary":{"fullTextUrl":"/int_search_summary?data=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DhnDMWv_bUI8","linkTemplate":"/video/preview/15236438047102210368?parent-reqid=1769491777515676-8964741095807494169-balancer-l7leveler-kubr-yp-sas-115-BAL&text=Customer+Success+Collective&t=%%timestamp%%&ask_summarization=1"},"isAdultDoc":false,"relatedParams":{"text":"This is the way to build an 11/10 customer success team","related_orig_text":"Customer Success Collective","related_porno":false,"related_less_3m_off":true,"client":"d2d","no_cnt":1,"related_src":"serp","related":"{\"porno\":false,\"vfp\":1,\"orig_text\":\"Customer Success Collective\",\"url\":\"http:\\/\\/www.youtube.com\\/watch?v=hnDMWv_bUI8\",\"src\":\"serp\",\"rvb\":\"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_E-gHggQkAYAEKyqLARABGniB_AIJ-_0EAO3_EfoHAAAABvUA-vn-_gDkBf0BAPwCAPcI_AEAAAAAB__7-PkAAAD8Avn7_f4AABADAvUEAAAACgAH_PwAAAD-Bv4K_wEAAATn_AED_wAA-vz3AP8AAAD0EAwH_gAAAPkP_QYAAAAADv4B9gAAAAAgAC20dNw7OBNACUhOUAIqcxAAGmAhDAAeDe359f0c4wcD4ykTEygB3uTwAAUMAA489tP4KwbQFPf_Gs0Q4MIAAAAY6CEY2QDkVhzV9BQF_9T-wPPvMn_vFvMgBegf_OAK7foDMgL4Qk0A0R3iHSMVIDAO-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_AADAwAAAUEIAAGDBAAAAwQAADEIAADBBAAAAwAAAKMIAAIDAAABQwQAAoMAAAIbCAABIQgAAXEIAAJDBAABwwQAACMIAALhBAABgwQAAeMIAACxCAADQQQAA8EEAAJjBAAAAQAAA-EEAAOBAAAAAwQAAAEEAADRCAAAYwgAA6MEAADBCAAC4QQAAJEIAAOBAAAAQwgAAQMEAACBBAACoQQAAiMIAAJhCAABgwQAAgMEAAPzCAACgQAAA8EEAAADAAACAPwAAgL8AAPjBAAD4QQAAusIAAKjBIAA4E0AJSHVQASqPAhAAGoACAACWvgAAyD0AAIo-AACaPgAAoLwAAOg9AAAkPgAA6r4AACQ-AAAQvQAABD4AAMg9AACIPQAA2L0AACw-AABAPAAAvj4AAIC7AADSPgAA5j4AAH8_AABUPgAAMD0AAGw-AABwPQAAZD4AAMg9AABMvgAAED0AANI-AABQPQAA2j4AACS-AABkvgAAQDwAAEA8AAC4PQAAqL0AABS-AAAMvgAAVL4AADA9AAC4vQAAqL0AAHQ-AAAhPwAATD4AAKg9AAC4vQAAML0AAJo-AADIPQAA6L0AAOA8AABAPAAAMD0AAGs_AADCvgAAsj4AAJY-AAAwPQAAJL4AAKi9AACYvSAAOBNACUh8UAEqjwIQARqAAgAA0r4AALi9AADgPAAAQb8AAKI-AABwvQAAmL0AAFS-AAAQPQAA4DwAAIC7AAAQPQAAEL0AALi9AADYPQAAMD0AAEA8AABnPwAAuD0AAKY-AACgvAAAmL0AAPg9AAD4vQAAQDwAABw-AADgvAAAgDsAAKA8AAAkPgAAyD0AAAw-AADgPAAAmL0AAJo-AACYvQAAmD0AAJg9AACKvgAABL4AADw-AACgvAAAUL0AAKC8AAD4vQAAqL0AAH-_AABMvgAAgLsAAJi9AAA0PgAAJL4AAFC9AACYPQAAND4AAIg9AACAOwAA2L0AAHA9AABQPQAAHD4AACS-AADYvQAAiL0gADgTQAlIfFABMAk4AUoAYABoAA,,\"}","related_url":"http://www.youtube.com/watch?v=hnDMWv_bUI8","parent-reqid":"1769491777515676-8964741095807494169-balancer-l7leveler-kubr-yp-sas-115-BAL","related_vfp":1,"relatedVideo":"yes"},"cwidth":1280,"cheight":720,"cratio":1.77777,"dups":["15236438047102210368"],"episode":0,"season":0,"isEmbedOnly":false,"greenHost":"YouTube","hasTranslation":true,"contentTypeId":null,"censored":false},"8650005208292252939":{"videoId":"8650005208292252939","docid":"34-3-5-ZD9BA1DC8F1616A88","description":"#customersuccess #profitcenter Customer success isn’t just about retention—it’s a strategic profit driver. 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